IviBet Privacy Policy: How We Use and Protect Your Information
Last Updated: August 19, 2026
This Privacy Policy explains how we handle information when you create or use an IviBet account, visit our site, contact support, deposit, withdraw, play casino games or place sports bets. It covers the data we collect, why we need it, who may process it for us, how long it may be retained and which choices you can make. By using our services, you acknowledge the processing described below. This policy should be read with our Terms and Conditions and Cookie settings.
1. Information We Receive Across the Account Lifecycle
We collect only the categories required to operate, secure and improve the service or meet legal obligations.
| Data category | Typical examples | Main purpose |
|---|---|---|
| Registration data | Name, date of birth, address, country, email, phone | Create the account and confirm eligibility |
| Verification data | ID document, proof of address, selfie, payment ownership, source-of-funds evidence | KYC, age checks, fraud and AML controls |
| Financial data | Deposit, withdrawal, payment token, currency, transaction reference | Process and reconcile payments |
| Gaming data | Stakes, wins, losses, sessions, bets, bonus use and loyalty progress | Settle activity, apply rules and support safer play |
| Technical data | IP address, device, browser, identifiers, logs and approximate location | Security, diagnostics and access control |
| Communications | Chat messages, emails, complaint files and call notes | Support, disputes, quality assurance and compliance |
Payment providers generally handle complete card or wallet credentials within their own secure environment. We receive the transaction data needed to identify, approve, reject, reconcile or investigate a payment.
2. Why We Process Personal Data
We use data to perform the account agreement, meet legal duties, pursue legitimate security and service interests, and act on consent where consent is required. Operational uses include creating and authenticating the account, settling bets and games, processing payments, applying bonus rules, detecting collusion or fraud, carrying out KYC checks, handling complaints and enforcing responsible-gambling controls.
Marketing by email, SMS or push notification is controlled separately. You may change promotional preferences through the account or the unsubscribe route in a message. Withdrawing marketing consent does not stop essential service communications about security, transactions, verification or changes to contractual terms.
3. Cookies, Local Storage and Similar Technology
Essential cookies keep sessions secure, remember authentication state and support the cashier. Preference cookies retain language and display choices. Analytics help us understand performance and navigation. Marketing technology may measure campaign results where permission is required and obtained.
You can review available cookie controls in the consent interface and browser. Blocking essential storage can affect login, payment confirmation and account security. Cookie duration varies by purpose: some end with the session, while persistent items remain until expiry or deletion.
4. Verification, Fraud Prevention and Automated Signals
We may compare account details with documents, payment information, device signals and specialist databases. A risk score can trigger an additional document request or manual review. It does not remove your right to contact support, provide context and ask for a human review of a decision that materially affects the account.
Never upload documents through an unofficial link. Use the secure account flow or follow a confirmed instruction from our support team. We will never ask you to disclose your password in chat or email.
5. When Information Is Shared
Data may be provided to game and sportsbook technology suppliers, payment processors, identity-verification services, fraud-prevention partners, cloud and security providers, professional advisers and competent authorities. Each recipient receives information appropriate to its role. We do not sell account identity data as a consumer list.
Where processing crosses borders, we use contractual, organisational and technical safeguards appropriate to the transfer. A service provider must act under agreed instructions, protect the information and retain it only for the authorised purpose.
6. Retention and Account Closure
Closing an account does not always mean immediate deletion. Transaction, identity, gaming, complaint and security records may need to remain for statutory, regulatory, anti-money-laundering, tax, dispute or fraud-prevention periods. When the relevant purpose expires, information is deleted, anonymised or placed beyond routine use.
We assess retention by data type, legal obligation, account history, dispute risk and security need. Marketing preference records may be retained in a suppression list so that an opt-out continues to be respected.
7. Security Responsibilities Shared With You
We apply access controls, encryption in transit, monitoring, restricted staff permissions and incident procedures. You should use a unique password, protect the registered email, sign out on shared devices and contact us immediately after an unfamiliar login or transaction. No online system removes every risk, so prompt reporting is part of effective account protection.
8. Your Privacy Choices and Rights
Depending on the law applying to you, you may request access, correction, deletion, restriction, portability or objection. You may also withdraw consent and complain to an appropriate data-protection authority. Some requests are limited where retention is required by law or needed to establish, exercise or defend legal claims.
Send a request from the registered email to [email protected]. State the right you want to exercise and include enough information to locate the account. We may verify identity before releasing or changing data. We will explain the outcome and any lawful limitation.
9. Children and Age Verification
Our real-money services are intended for people aged 18 or over and above any higher legal gambling age that applies to them. We do not knowingly operate accounts for children. Age and identity checks may be completed electronically or through requested documents.
10. Policy Changes and Questions
We may update this policy when services, technology or legal duties change. The revised date at the top identifies the current text. Material changes may also be communicated through the account or registered email.
For privacy questions, contact [email protected]. For a formal complaint about account handling, write to [email protected] and include the relevant account and case references.